Shira Dress, operated by MASHIAJ LLC, offers a 30-day return policy on shiramodest.com. You have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. Final Sale items are not eligible for return, exchange, or store credit.
To start a return, contact us at info@shiradress.com or call 305-409-7706 (Monday to Friday, 9AM-5PM ET). Items sent back without first requesting a return will not be accepted.
Return shipping: the customer is responsible for return shipping costs. Approved returns should be sent to: Shira Dress - MASHIAJ LLC, 3184 NE 211th Street, Aventura, FL 33180, United States. We recommend a trackable and insured shipping method; we are not responsible for return packages lost in transit.
Damages and issues: please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right. In those cases we cover the return shipping.
Exchanges: the fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
Refunds: we will notify you once we have received and inspected your return and let you know if the refund was approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Your bank or credit card company may take additional time to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at info@shiradress.com.
Questions: info@shiradress.com or 305-409-7706, Monday to Friday, 9AM-5PM ET.